Diamond Builder Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or use our services.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, postal address, and postcode when you fill out our contact or quote request forms.
Project Information: Details about your renovation or construction project, including project type, location, estimated budget, and any other details you choose to share with us.
Communication Records: Records of correspondence when you contact us via phone, email, WhatsApp, or through our website forms.
Website Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on pages, collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

To respond to enquiries and provide quotes for our construction and renovation services.
To communicate with you about ongoing or upcoming projects.
To improve our website and services based on usage patterns.
To send you relevant updates or promotional communications (only with your explicit consent).
To comply with legal obligations and regulatory requirements.

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

Consent: Where you have provided explicit consent, such as opting in to marketing communications.
Contractual Necessity: Where processing is necessary for the performance of a contract, such as delivering our construction services.
Legitimate Interest: Where we have a legitimate interest in processing your data, such as improving our services and website.
Legal Obligation: Where we are required to process data to comply with applicable laws.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Trusted third-party service providers who assist us in operating our website and conducting our business (e.g., web hosting, analytics).
Legal Requirements: When required by law, court order, or governmental authority.
Professional Advisors: Our accountants, lawyers, or other professional advisors as necessary.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically, this means:

Quote enquiries are retained for up to 12 months.
Client project records are retained for up to 7 years after project completion for legal and regulatory purposes.
Marketing consent records are retained until you withdraw your consent.

6. Your Rights

Under the UK GDPR, you have the following rights:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data in certain circumstances.
Right to Restrict Processing: Request that we limit how we use your data.
Right to Data Portability: Request transfer of your data in a machine-readable format.
Right to Object: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at diamondbuilderltd@gmail.com or call us at +44 203 576 2679.

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our site. You can control cookie settings through your browser preferences.

8. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Company: Diamond Builder Ltd
Phone: +44 203 576 2679
Email: diamondbuilderltd@gmail.com